Terms and Conditions

The following terms and conditions administer all the bookings made on our hostelsingoa.in site through the website, mobile website, mobile application, and booking engine that link to the third-party website.

'We', 'Us', or 'Our' refers to the operator of the hostelsingoa.in website. Please note that if you book with hostelsingoa.in website, then these terms and condition applies to you.

These terms are subject to use when you agree to make a booking on the hostelsingoa.in website or its sister websites. If you do not accept these terms, please do not use the hostelsingoa.in website and book your homestay from the hostelsingoa.in website.

Find Us At

Hostelsingoa.in is managed by Vyacomm Media, a Mumbai based company with a registered address at Times Square Building, 7th and 8th Floor, Western Express Hwy, Andheri East, Mumbai, Maharashtra, 400069. If you would like to get in touch with us regarding the booking of our services or any other concerns and query, please email us on contact@hostelsingoa.in.

1. Bookings

1.1 We ease your work by facilitating the processing and booking of accommodation and travel services on behalf of the service provider company. Our role is to find you the right travel services by giving you various options for your dream homestay. We do not own or run any travel services ourselves. In particular, we do not have, own, or run any accommodation.

1.2 Your age should be acceptable while you use our website lawfully to make a contract or binding legal obligations for any liability you may incur during the use of the hostelingoa.in website. It means that you are financially responsible for all services of the Hostelingoa.in website and those who are using your log in details to access the website.

1.3 We work for you as an agent. Therefore, when you make a booking via the Hostelsingoa.in website, you agree to come into a contract with the travel service provider and not with our company. To clarify your doubt further, we have no accountability to negotiate or conclude any agreement on your behalf. You are solely responsible when you come into the relevant agreement with the travel service provider or any other related agreement to the accommodation services or ancillary services. On the other hand, the accommodation services provider's authority to provide you with the best services. We are not responsible for the fulfilment of any booking made through the Hostelingoa.in website. Also, for the quality of any accommodation or any other travel services that are booked by you.

1.4 Please note that all the bookings are subject to the booking conditions displayed to you before confirming your booking details.

2. Making and Cancelling a Booking | Refund Policy

2.1 When you make a booking, you will require to pay a deposit fee that is considered to be a part of payment towards the total value of your booking that we collect on behalf of the travel service provider. It is a non-refundable unless the following criteria meet that are listed below:

You will be responsible for the travel services provider on arrival for payment of the booking cost made by you to follow the pre-decided or fix booking conditions or the travel service provider's terms and conditions criteria. Subsequently, you are also agreed to other payments for any additional services with the travel services provider where service charges and taxes are applied according to the terms and conditions of trade applied by the travel services provider.

2.2 Your entire booking may be a result of a cancellation on non-arriving at the agreed check-in time. The amendments of all your booking have to be notified to and agreed with the travel services provider directly, but it is not in a subject of a refund at any part of the deposit that has already made. Please note, the Non-Refundable bookings cannot be amended. When you make a final call for booking, you will be entirely responsible to disclose special requirements or facilities to the travel services provider that may be needed by you or any other member of your party to make the necessary medical arrangements.

2.3 Once the booking is confirmed, we will issue the booking confirmation on behalf of the travel services provider for each booking. However, we will not provide any information regarding the additional service charges. Before you agree to make booking confirmation, please check the specific terms and conditions with the travel services provider where the travel service provider makes the reserved service available for you upon receipt. The reference numbers are included in all the booking confirmation that is quoted in all inquiries, cancellation, and alteration of the booking details.

2.4 You can cancel your booking under the cancellation policy of the travel service provider as disclosed at the time of booking confirmation and detailed property description page. As per the rules, it is at least 24 hours before your agreed check-in date. Please cancel by operating the cancellation policy available on Hostelsingoa.in website. For more details concerning the cancellation of Free Cancellation Booking, please read below.

2.5 While booking you will be charged a small fee. In return, if you later decide to cancel your booking, your deposit will be credited back to your Hostelsingoa.in wallet account and it will be there for 90 days period. When you again book any Hostel, Villa or Apartment in that 90 days period then your amount from wallet will be used for that booking. If you pay your deposit in other than Indian rupee, we will convert the booking deposit amount into Indian rupee by using Hostelsingoa's standard exchange rates for the purpose of crediting it to your Hostelsingoa.in account. Your booking fee is non-refundable.

2.6 Please note that when you making your booking, the deposit and the booking fee that you pay will be payable in the currency that you select as your settlement currency (by default it is in INR). The accommodation price was uploaded by the travel service provider in a different currency (by default it is in INR), but the deposit amount that you will be charged in your settlement currency that can be calculated by converting the deposit price into your settlement currency using Hostelsingoa.in standard exchange rates. FYI, this system is specially for the clients who are booking from outside India.

3. Liabilities and Disclaimers

3.1 If any problem arises during your stay related to accommodation or any other travel services, you need to contact the travel services provider. If a problem arises, and the booking has made through the Hostelsingoa.in website. Do get in touch with us directly on  contact@hostelsingoa.in.

3.2 We are solely responsible to act as an agent on behalf of the travel service provider and not as your agent when processing bookings. It means, we are not an authorized party to the contract between you and the travel service provider for the provision of the travel services, including your accommodation, and we do not have any responsibility or liability to you regarding the terms and conditions of the contract. For further clarify the statement, we are not responsible for the following reasons:

  • The accuracy or completeness of the descriptions of accommodation and other travel services such as rates, availability, and ratings that are displayed on the Hostelsingoa.in websites, or the quality or fitness for purpose of the accommodation and other travel services that are or may be booked through the Hostelsingoa.in websites;

  • The accomplishment of the booking made via the Hostelsingoa.in websites that have involved any acts or omissions of the travel services providers, cancellation of a booking by a travel service provider for whatsoever reason, or any failure to provide the part of the booked service by that provider; or

  • At the time of booking if you face any error or failure in making or recording a booking, which is due to certain circumstances that are outside our control, such as a power cut.

3.3 Our whole team including directors, employees, affiliates, and any other representatives will not be liable to you. Any member of your corporate group, your affiliates, or any other person or party who has an interest in the booking for (i) indirect, punitive, special and consequential loss, or damages, (ii) loss of data, income, profits, business, opportunity, reputation, goodwill or (iii) loss of or damage to property, if such cases arising out of or in connection with the use of any information, products, services, facilities and/or the materials offered through the Hostelsingoa.in websites, even if we have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.

3.4 After the booking, you come under maximum aggregate liability with us or any other party that has an interest in the booking and made the booking whether, in contract, tort or otherwise, shall be limited solely to the value of the booking fee. Therefore, we request you, before confirming the bookings, you should ensure that you reviewed and accept the terms and conditions of the travel service providers.

3.5 We have not visited or inspected all the accommodation personally that are listed on the Hostelsingoa.in website, and we do not carry any routine check or review the accommodation. The registering of any travel services including accommodation on the Hostelsingoa.in website is not and should not be taken as a specific recommendation from us, or a representation of which travel services will be suitable to fulfil your purpose or that any travel services will be of any particular quality.

3.6 The terms and conditions and set parameters to the greatest extent are applicable by the law. All representations, warranties and conditions, including those implied by statute or otherwise, are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, facilities, information and/or materials on the Hostelsingoa.in websites, including without limitation, their accuracy, their completeness, or their merchantability, quality or fitness for a particular purpose. The Hostlesingoa.in website strictly provided on the basis. In particular, we do not warrant the information that is been published on the Hostelsingoa.in website, and that will be error-free.

3.7 These terms cannot operate or exclude the limit liability that is arising out of: (i) fraud or fraudulent misrepresentation, or (ii) death or personal injury.

4. Credit and Debit Card Security

4.1 We make justifiable efforts to safeguard all the transactions that are carried out with debit and credit cards on the Hostelsingoa.in website is secured. However, if unauthorized charges appeared or incurred on your credit or debit card statement or any card used on the Hostelsingoa.in website during or after you make your booking, or handling your transaction and disclose the card details on the Hostelsingoa.in websites, Hostelsingoa.in websites are not liable or accountable in any manner regardless of any damage or loss occurred and whatsoever nature suffered by you arising from or in any method that has connected with said use, transaction or disclosure, where such unauthorized charges appear as a direct result of our negligence and subject to any statutory rights which you may have.

5. Intellectual Property Rights and Weblinks

5.1 At the Hostelsingoa website, all the information, content, software, graphics, images, trademark, logo, service marks, music, buttons, and all materials are protected and subject to copyright, trademarks, database rights, and other intellectual property rights. Both the parties hereby agree and declare that we and our licensors retain all right, title, interest, and intellectual property rights of the materials. Therefore, we grant you a limited, revocable, non-transferable, non-sublicensable license to use our Hostelsingoa.in websites for non-commercial purposes and provide you the access to make bookings on Hostelsingoa.in website under the terms and conditions of ‘Limited License.' In that matter, do save for exercising your limited license that you may not modify, copy, distribute, transmit, display, perform, publish, reproduce, license, create derivatives work from, transfer, or sell any materials. Apart from the Limited License, nothing can be constructed in these terms and conditions as transferring or granting implications to you or any license or right to the materials.

5.2 Our Hostelsingoa.in websites do contain hyperlinks to other websites that are operated by parties other than us. All those hyperlinks are provided for your reference only. We hereby declare that we do not access or control such websites and do not take responsibility for their content. The incorporation of hyperlinks on the Hostelsingoa.in website to other website does not impose any endorsement of the material on such website or any association with their operators.

5.3 The Hostelsingoa.in website is made and available for personal use only. No one has the authority to copy, monitor, screen-scrape, spider, deep-link, or reproduce content, information, or software displayed on the Hostelsingoa.in website for any commercial activity or competitive purposes.

6. User Generated Content

6.1 To make our website User Friendly and User Generated Content Feature, then certain parts of the Hostelsingoa.in website allows you and third-parties to post content, reviews, messages, photos, materials. Certainly, you take authority for use of User Generated Content Features and use them at your own risk. By accepting the User Generated Content Features, you agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through the Hostesingoa.in websites any of the following:

  • Any message, data, information, text, music, sound, photos, graphics, code or other material or reflects any content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, offensive, harassing, threatening, abusive, inflammatory, fraudulent, invasive of privacy or publicity rights or otherwise objectionable or inappropriate;

  • Content that may infringe any patent, trademark, trade secret, logo, copyright or other intellectual or proprietary right of any party;

  • Content that impersonates any person or entity or otherwise misrepresents or misinterpret your affiliation with a person or entity;

  • Content that may infringe a third party's privacy or data protection rights;

  • Viruses, corrupted data or other harmful, disruptive or destructive files; or

  • The objectionable content or the sole judgment or which restricts and inhibits any other person from using or enjoying the Hostelsingoa.in websites, or which try to expose us or our users in order to harm or liability of any type.

6.2 We are not accountable and not liable for any kind of content that is posted, stored, or uploaded by you and any third party on the Hostelsingoa.in websites, or for any loss and damage caused or incurred as a result thereof. Although we are a provider of interactive services, we are not liable for any statements, representation, or content provided by users of the User Generated Content Features or another public forum. Certainly, we have no obligation to screen, edit, monitor of the content posted to or distributed through the User Generated Content Features, we reserve the authority, and have absolute discretion, to remove, screen or edit without notice any content posted or stored on the Hostelsingoa.in website any time for any reason. On the other hand, you are solely responsible for creating backup copies of and replacing any Content you post or store on our Hostelsingoa.in website at your own risk, cost, and expense.

6.3 The User Generated Content Features or the use of any other portion of the Hostelsingoa.in website otherwise following these terms, result in and among other things, termination or suspension of your access as the user Generated Content Features and /or the Hostelsingoa.in website. To comply with the court order of competent jurisdiction or to protect our systems or users of the Hostelsingoa.in websites, we may process or disclose and confess information held by us regarding a user of the Hostelsingoa.in website who posts or upload inappropriate and objectionable content including without limitation, their name, email address, IP address, usage history, and posted Content.

6.4 If you are posting, distributing, or sharing content to or through the Hostelsingoa.in websites, unless we indicate otherwise, you:

  • grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Content throughout the world in any media whatsoever;

  • represent and warrant that the Content that you post or otherwise distribute (i) complies with these Terms; (ii) is accurate and not misleading; and (iii) shall not expose us to any civil or criminal liability or otherwise materially adversely affect our business or reputation.

7. Reviews

7.1 You may be asked or request to review the travel services that you have received. Please note that the travel services provider has access to your reviews so that they can act and serve you better from your feedback and make all the necessary improvements to grow their business. The travel service provider appreciates your efforts to spare some time on feedback, they may also have your contact details, and they can contact you to ask further questions about your experience and improve their services and to serve those facilities that you are looking for and expecting from the travel service providers.

8. General

8.1 These terms and conditions are drafted in the English language. If these are translated into any other language, the English language version shall prevail.

8.2 If we fail to enforce at any time or for any period or more of the terms then, that shall not be constructed as a waiver of them or the rights attaching to any of them.

8.3 These terms and conditions constitute the entire agreement between you and Hostelsingoa.in concerning the subject matter of these terms and supersede any previous agreements or representations between the parties relating to the subject matter of this agreement.

8.4 We reserve the right to change these terms along with the contents of the Hostelsingoa.in website for any reason and without liability to you, any other user, or any third party. This right shall not affect the Terms accepted by you upon making a legitimate booking or purchase using the Hostelsingoa.in websites. You should check these Terms for any changes whenever you access the Hostelsingoa.in websites.

8.5 These terms and conditions are governed under Indian laws. You hereby consent to the exclusive jurisdiction of the Indian courts in all disputes arising out of or relating to the use of the Hostelsingoa.in website whenever you access the Hostelsingoa.in website. Use of the Hostelsingoa.in websites are not authorized in any jurisdiction that does not give effect to all provisions of these Terms including without limitation, this clause.

8.6 Our performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of our right to comply with law enforcement requests or requirements relating to your use of the Hostelsingoa.in websites or information provided to or gathered by us concerning such use.

8.7 If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

8.8 As we cannot monitor and conduct of our users offsite, it shall be a breach of these Terms to use any information obtained from the Hostelsingoa.in websites to harass, abuse or harm other persons, or to contact, solicit or sell to any user or person without their prior express consent. Your contact information will be only used to notify you the offers of our website.

8.9 According to the terms, the travel service providers allow to display prices which excludes all value added and other additional taxes, thus, the price that is displayed by the travel services provider and they are responsible and not us. You should acknowledge that we shall not be liable to you, in regards of any attempt by travel services provider to levy additional value added or other taxes on you at the point of payment as a supplement to the price displayed, and your sole recourse in this regard will be against the travel service provider and not us (HostelsinGoa.in).

8.10 HostelsinGoa.in acts like a broker from where you can book your accommodation or travel services. If you face any issues in your booked accommodation or travel services then HostlesinGoa.in will not be responsible for such issues/problems.

9. Online Dispute Resolution

To solve your Online Dispute Resolution please email us here contact@hostelsingoa.in. Please note that we do not currently engage in alternative dispute resolution in connection with customer complaints.